Who handles your information
On The Pole Ltd handles information you provide when you request a quote, enquire about a service or register interest in subcontractor work. Contact [email protected] with privacy questions.
What we collect
Our forms collect your name, mobile number, optional email, postcode, service address and the details you choose to provide. Price requests collect your postcode, property type, preferred frequency, name and mobile. Address, access, extra glazing and referral information can be added optionally after capture. Please do not provide bank details, keys or access codes.
Enquiries may include the source, landing page, campaign or creative identifier, referral information and campaign parameters associated with the enquiry. These help us understand where enquiries come from.
Why we use it
We use enquiry information to assess and respond to your request and take steps towards a service arrangement at your request. We use relevant operational records to administer agreed services. We may use legitimate interests to protect the service, prevent duplicates and understand enquiry quality. Sending an enquiry does not sign you up to unrelated marketing.
Where it goes
Accepted website enquiries are handled through our controlled business workflow. Cloudflare hosts and protects the website. Google Workspace processes enquiries in our existing business records. Communication providers may process information when we respond. These providers may process information outside the UK under their applicable data-protection arrangements. We do not collect payment account details through this website; any Direct Debit setup uses the approved payment provider’s hosted process.
Calls and voicemail
Calls to 07700 166 898 offer a recorded notice and ask you to press 1 before leaving a message. Twilio records and automatically transcribes voicemail using its transcription service, configured for UK English. We use the recording, caller number, call time and written transcript to handle your enquiry or service request. Automated transcripts may contain errors and are reviewed before action. Please do not leave payment details, keys, access codes or other sensitive information. You can text, email or use our forms instead.
Access is restricted to our business workflow and authorised providers. Audio is normally deleted within 30 days unless an unresolved issue requires a documented hold. A minimal written communication record may be kept as needed for your enquiry, service or applicable record-keeping obligations. Twilio and its processors may process data outside the UK under their applicable data-protection arrangements.
Keeping information
We keep information only as needed for the enquiry, agreed service, legitimate business records and applicable obligations. You can ask us about the retention of your particular information. We do not save the contents of your enquiry in this browser’s local storage.
Your choices and rights
You can ask for access to, correction of or deletion of your personal information, and ask about restriction, objection or portability where applicable. You can raise a concern with us or with the Information Commissioner’s Office.
Cookies and website storage
See our cookie notice. Optional analytics load only with your permission. Meta measurement, where enabled, loads only after you explicitly choose Allow analytics and Meta measurement. Essential only and Allow analytics do not permit Meta measurement. You can change your choice using Cookie settings.
Optional enquiry outcome analytics
If you choose analytics under these privacy choices, we retain the Google Analytics browser identifier and the version and time of that choice with future residential or commercial enquiries in our existing business records. This allows us to measure whether an enquiry becomes qualified, booked or a regular customer. Corresponding outcome events may be sent to Google Analytics with that identifier. We do not send your name, mobile, email, postcode, address or free-text form answers to Google Analytics. Google advertising permission is not granted by this choice. Previous cookie choices are not treated as permission for this additional purpose. Forms work without it. You can change your choice using Cookie settings or contact us to withdraw permission for an existing enquiry.